Data & AI Architect

The Data & AI Architect translates enterprise architecture into practical solution designs for trusted data products, analytics, predictive and generative AI, agents, and automation for Hawaii Mobility. Reporting to the Director, Enterprise Architecture, this role connects business needs to reusable solutions that engineers can build, operators can use, and delivery teams can support.

The Architect designs data models, contracts, semantic and context layers, and AI solution patterns with quality, integration, evaluation, security, and operational readiness built in, applying Servco Digital Strategy principles and the lean guardrails set by the Director, and partners with the Data Visualization, Analytics & Automation function on Hawaii Mobility priorities and agreed shared work with Australia mobility, music, and investments.

KEY OUTCOMES: Solution Architecture and Standards Translate business needs into end-to-end data and AI solution designs with workflow integration, data dependencies, component choices, interfaces, and measurable acceptance criteria. Choose analytics, predictive AI, generative AI, agents, or deterministic automation according to value, reliability, cost, and risk.

Apply the Director's lean architecture guardrails and Servco Digital Strategy principles. Produce usable diagrams, data flows, decisions, and implementation guidance; escalate consequential exceptions and cross-domain dependencies.

AI Delivery and Production Readiness Design governed context and retrieval, model inputs and features, agent workflows, scoped tool and API access, human review, fallback, and audit trails for real operating scenarios. Define representative evaluation data and acceptance criteria for quality, grounding, task completion, safety, latency, and cost.

Specify MLOps and LLMOps patterns with engineering for versioning, tests, deployment, tracing, monitoring, feedback, rollback, and support ownership. Supporting forward deployed resources across Servco in design, build and rollout of AI solutions, for example: Design guardrails and AI architecture to support Forward deployed resource development and use of Servco's data layer and AI.

Trusted Data Products Design reusable data models, source mappings, data contracts, certified products, semantic definitions, and context layers for customer, vehicle, sales, service, parts, and finance domains. Guide Databricks catalogs, schemas, Delta tables, and governed access. Work with owners and stewards on quality, lineage, privacy, retention, and secure use across reporting, applications, and AI.

Delivery Partnership Work beside operators, Data Engineers, Analytics Engineers, and application teams to prototype, validate, and improve designs from production and customer feedback. Teach practical patterns that teams can adopt and reuse. Support Hawaii Mobility and agreed cross-business work under the Director, Enterprise Architecture; document decisions and retain reusable intellectual property within Servco.

Qualifications

Education: Relevant degree or equivalent demonstrated experience. Work Experience: 5-8 years across data architecture, data engineering, solution architecture, or AI engineering, with strong hands-on modeling and solution design. Experience delivering production data, AI, or automation integrated with workflows, including evaluation, monitoring, and operational controls.

Skills

Databricks, Unity Catalog, Delta Lake, SQL, and working Python skills; proven data contracts, mappings, and reusable data products. Practical systems thinking across business workflows, integration, security, privacy, lineage, and supportability; able to explain tradeoffs to engineers and operators.

Retrieval-augmented generation, agent orchestration, semantic or feature layers, model and agent evaluation, Azure, and vertically integrated retail or mobility experience. (Preferred) About Servco: At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity.

From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life:Moments that matter to you. Interested?

Visit www.servco.com/careers to apply online or email us at careers@servco.com. Equal Opportunity Employer and Drug-Free Workplace Pay Range: $121,000.00 - $183,880.00 per year At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members.

Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!